Privacy Policy

Our Commitment

We only collect the information you choose to give us, and we process it with your consent, or on another legal basis. We only require the minimum amount of personal information necessary to fulfill the purpose of your interaction with us. We do not sell your personal information to third parties, and we only use it as this Privacy Policy describes.

Information We Collect

We collect information that you voluntarily provide when you:

• Fill out the contact form on our website (name, email address, phone number, and message).
• Use our chat assistant (name, phone number, address, HVAC system details, issue description, and preferred callback time).
• Call, email, or otherwise communicate with us about service or sales inquiries.

We may also collect standard technical information automatically sent by your browser, such as your IP address and browser type, to help us maintain website security and performance.

How We Use Your Information

We use the information we collect solely to:

• Respond to your service or sales inquiry.
• Schedule appointments and dispatch technicians.
• Provide quotes for new installations or replacements.
• Communicate with you about your HVAC service needs.
• Maintain records of service requests as required by law.

Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only with trusted service providers who help us operate our business, such as:

• Our email delivery provider, so we can receive and respond to your messages.
• Our website hosting platform, which securely stores form and chat submissions.

These providers are contractually required to keep your information confidential and use it only for the services they provide to us. We may also disclose information if required by law or to protect our legal rights.

Cookies and Tracking

We do not use third-party advertising or tracking cookies. We may use essential cookies necessary for the website to function properly, such as maintaining chat session state. We do not track you across other websites.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Choices

You may choose not to provide certain information, though that may prevent us from fulfilling your request. If you would like to review, update, or delete the personal information you have provided, please contact us using the information below.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.